Refund policy

At NobleBrit, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help. Below is our return and refund policy to ensure a smooth process.

Return Eligibility

You may return most items within 14 days of receiving your order for a full refund or exchange. Please note the following conditions:

  • Items must be unused and in original packaging.
  • Proof of purchase (e.g., receipt or order confirmation) is required.
  • Return shipping costs are the responsibility of the customer.

Items That Cannot Be Returned

For hygiene and safety reasons, the following items are non-returnable unless faulty:

  • Sports socks
  • Opened game cards
  • Used water bottles, wristbands, or headbands

Faulty or Not as Described Items

If an item is faulty, damaged, or not as described, please contact us within 14 days of receiving the product. You are entitled to a full refund, repair, or replacement.

We cover the cost of return shipping for faulty or misdescribed items. Once received, we will process your refund or send a replacement within 14 days.

Change of Mind

If you simply change your mind, you can return eligible items within 14 days of receipt. However, please note:

  • Return shipping is the customer’s responsibility.
  • Items must be in unused, resalable condition, with original packaging.
  • Once we receive and inspect the returned item, we will process your refund within 14 days.

Process for Returns

  1. Contact us at sales@noblebrit.com within 14 days of receiving your order to initiate a return.
  2. Package the item securely and include the proof of purchase.
  3. Ship the item to our return address. Return shipping costs are the customer’s responsibility unless the item is faulty.
  4. Once we receive your return, we will process a refund or exchange within 14 days.

Special Exclusions

We cannot offer refunds or returns for:

  • Personalised or custom-made items.
  • Items that have been damaged due to improper use or attempts at self-repair.

Refund Timeline

Refunds will be issued back to your original payment method within 14 days of receiving your returned item.

Contact Us

For any return queries or issues, please reach out to our Customer Service Team at sales@noblebrit.com . We’re happy to assist with any concerns.